Terms of service

BETHRU.COM
 
§ 1
General provisions
  1. The online store operating at the Internet address bethru.com conducts retail sales via the Internet, on the basis of these Regulations.
  2. The owner of the Store is: BETHRU spółka z ograniczoną odpowiedzialnością with its registered office in Kleszczów, Sportowa 20, 97-410 Kleszczów, entered into the register of entrepreneurs of the National Court Register kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register under the national court register KRS: 0000908889, REGON: 389390028, NIP: 7692239599, with a share capital of PLN 50,000.00, e-mail address: info@bethru.com
  3. The Regulations are an integral part of the Sales Agreement concluded with the Customer.
  4. The condition for concluding the Sales Agreement is the acceptance of the Regulations by the Customer. Before starting to use the Online Store, the Customer is obliged to read the Regulations. The Seller makes the Regulations available free of charge, in a form that allows them to be downloaded, recorded and printed.
  5. The Regulations shall be laid down m.in:
    1. rules of access to the Customer Account (registration and login requirements) and rules for using the Online Store;
    2. the conditions for placing orders for Goods offered by the Seller and available in the Online Store BETHRU.COM, delivery of the ordered Goods to the Customer, payment by the Customer of the sale price of such Goods;
    3. the Customer's right to resign from the order and withdraw from the contract;
    4. warranty issues;
    5. rules for submitting and considering complaints;
    6. rules for the provision of services by electronic means.
  6. To browse the websites of the Seller's Online Store, including browsing the assortment of the Online Store, it is necessary to have an end device with access to the Internet and a web browser such as Internet Explorer, Microsoft Edge, Google Chrome, Mozilla FireFox, Opera or Safari in the current version. To use some of the functionalities of the Online Store, including registration in the Online Store, as well as placing orders for Goods, it is necessary for the Customer to have an active e-mail account (e-mail).
  7. The Customer is entitled and obliged to use the Online Store in accordance with its intended purpose.
  8. The Customer is obliged to refrain from any activity that could affect the proper functioning of the Online Store, including in particular any interference with the content of the Online Store or its technical elements. As part of the use of the Online Store, it is forbidden for Customers to provide illegal content that violates the law or good customs.

 

§ 2
Definitions

The terms used in the Regulations mean:

  • Working days – days of the week from Monday to Friday excluding public holidays.
  • Customer – a natural person, a legal person or an organizational unit without legal personality, but having legal capacity, using the Online Store run by the Seller, including in particular making purchases. In the case of natural persons, the Customer may only be a person with full legal capacity.
  • Consumer – a Customer who is a natural person, using the Seller's Online Store, including in particular making purchases, for a purpose not directly related to his business or professional activity.
  • Customer Account – means an individual panel for each Customer, launched after the Customer has registered and concluded a contract for the provision of the Customer Account maintenance service, containing a set of information regarding the Customer and the orders placed by him and concluded contracts, with the use of which the Customer can place orders and conclude contracts after logging in.
  • Customer Login – a string of alphanumeric characters that is an e-mail address (e-mail address), determined in the Online Store independently by the Customer and / or at the customer's request during the Registration process, necessary to access the Customer Account.
  • Entrepreneur – a Customer who is a natural or legal person or an organizational unit without legal personality, conducting business or professional activity on his own behalf.
  • Entrepreneur-Consumer – a Customer who is a natural person running a sole proprietorship, having an entry in the Central Register of Economic Activity, concluding a contract directly related to its business activity, but not having a professional character for it, resulting from the subject of business activity, verified on the basis of the provisions on the Central Register and Information on Economic Activity.
  • Regulations – these Regulations specifying the rules for the sale of Goods using means of distance communication and the provision of electronic services within the
  • Registration – means an actual activity performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store.
  • Website – a website run by BETHRU z o.o. , operating at the address: www.bethru.com, with the use of which BETHRU sp. z o.o. provides the services listed in these Regulations.
  • Online Store – a website in the domain bethru.com, through which the Seller offers Goods.
  • Seller – BETHRU spółka z ograniczoną odpowiedzialnością with its registered office in Kleszczów, Sportowa 20, 97-410 Kleszczów, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register under KRS number: 0000908889, REGON: 389390028, NIP: 7692239599, with a share capital of PLN 50,000.00, e-mail address: info@bethru.com
  • Goods – products offered by the Seller for sale in the Online Store.
  • Sales Agreement – a contract for the sale of Goods concluded by the Customer with the Seller at a distance via the Store.
  • Order – a declaration of intent of the Customer constituting an offer to conclude a Contract for the Sale of goods with the Seller.

 

§ 3
Registration

  1. Creating a Customer Account is voluntary. In order to create a Customer Account, the Customer is obliged to register free of charge.
  2. Browsing the Online Store does not require Registration. Registration is also not necessary to place an order in the Online Store. As a consequence, placing orders by the Customer for goods in the Online Store is possible:
    1. after registering in accordance with the provisions of these Regulations, or
    2. after providing the necessary personal and address data that enable the implementation of the order without Registration.
  3. In order to Register in the Online Store (creating the Customer'sAccount), the Customer must complete an online registration form, providing the name and surname, e-mail address (e-mail address) constituting at the same time the Customer's Login, address of residence and password. Optionally, the Customer may provide the name of the business, correspondence address (for shipment) and contact telephone number. During the Registration, the Customer sets an individual password. When filling in the registration form, the Customer has the opportunity to read the Regulations and the Privacy Policy, accepting their content by checking the appropriate box in the form.
  4. If the Customer wants to obtain a VAT invoice, it is necessary to provide a tax identification number (NIP). The number can be given after going to the "account properties" tab, or during the purchasing process along with giving the name of the business.
  5. After sending the completed registration form, the Customer receives, immediately by e-mail to the e-mail address provided in the registration form, confirmation of Registration by the Seller. At this moment, an agreement is concluded for the provision of electronic services for maintaining a Customer Account, and the Customer gains the opportunity to access the Customer Account and make changes to the data provided during Registration.
  6. After registering in the Online Store, each Customer's login takes place using the data provided in the registration form or then changed using the Customer's Account settings, including the Customer Login.
  7. The Seller is entitled to block the Customer's Account in the cases provided for in generally applicable law, as well as for important reasons, which are:
    1. providing misleading data by the Customer;
    2. violation by the Customer of applicable laws, rights and personal rights of third parties or the principles of social coexistence;
    3. ordering goods by the Customer with false address data, making it impossible to find the addressee;
    4. placing and resigning by the Customer from orders at least twice in the event that the resignation does not result from the Seller's activity;
    5. the Customer's breach of the provisions of this Regulations.
  8. If the Seller blocks the Customer Account, the Customer is informed about this fact immediately to the e-mail address currently registered in the Online Store. Blocking the account is synonymous to terminating the contract with the Customer for the provision of electronic services with immediate effect. In this case, orders placed by this Customer and unpaid are canceled.

 

§ 4
Orders

 

    1. The Seller offers goods for sale via the Online Store, providing the essential characteristics of the Goods and their price in Polish zlotys in the gross amount, i.e. including VAT. The prices of the Goods do not include the delivery costs, which are given separately.
    2. The Customer may place orders in the Online Store via the Online Store website 7 (seven) days a week, 24 (twenty-four) hours a day.
    3. The information contained on the Online Store website, in particular descriptions, technical parameters, performance and prices of the Goods do not constitute the Seller's offer within the meaning of Article 66 of the Civil Code, but only an invitation to Customers to submit offers to conclude a Sales Agreement within the meaning of Article 71 of the Civil Code.
    4. In order to place an order via the Online Store, you must log in to the Customer Account or use the option of placing an order without registration.
    5. After completing the entire order and indicating in the "BASKET" the method of payment and the form of payment, the Customer places an order using the available order form, then selecting the "PAY NOW" button on the Online Store website.
    6. The Customer is informed when placing the order about the total price including taxes of the Goods being the subject of the order, as well as delivery costs and other costs, and if it is not possible to determine the amount of these fees – the Customer is informed about the obligation to pay them.
    7. Placing an order by the Customer means submitting an offer to the Seller to conclude a Contract for sale (purchase) of the ordered Goods. The offer is binding on the Customer if the Seller confirms its receipt, in accordance with subparagraph 8 below.
    8. After placing the order, the Seller within 2 Working days confirms its receipt and at the same time accepts the order for execution. Confirmation of receipt of the order and its acceptance for implementation takes place by sending the Seller to the Customer an e-mail to the Customer's e-mail address provided when placing the order. Confirmation of receipt of the order and its acceptance for execution contains at least the Seller's statements on the receipt of the order, information about the subject of the order, in particular: the name of the Goods, order number, total price, method and date of payment, method and expected date of delivery or collection. In accordance with subparagraph 7, the confirmation of acceptance of the order is a statement of the Seller on the acceptance of the offer. Upon confirmation of the acceptance of the order, a contract regarding this order is concluded between the Customer and the Seller.
    9. In the event that the Seller does not confirm receipt and acceptance of the order for execution within the period indicated in subparagraph 8 , the contract between the Customer and the Seller is not concluded. Payments made for an unaccepted order will be immediately returned to the Customer, in accordance with the provisions of § 8 subparagraph 8 and 10 of these Regulations.
    10. The Customer is entitled to resign from the Order only until the Order is confirmed by e-mail sent to the Customer by the Seller. This right does not affect the right of the Customer who is a Consumer and Entrepreneur-Consumer to withdraw from the contract on the basis of the Act of 30 May 2014 on consumer rights.
    11. If it is not possible to execute the order or its part on time, the Seller will immediately inform the Customer about the situation by sending a message to the e-mail address indicated by the Customer before the expiry of the order deadline with an indication of the new proposed date of order completion. If the Customer does not agree to the new date of order completion, he may cancel the order in whole or in part, respectively, informing the Seller about it no later than within 14 days from the date of receipt of such information. In the event of cancellation of the order, the Seller shall immediately return all or part of the payment, respectively, in accordance with the provisions of § 8 subparagraph 8 and 10 of these Regulations.
    12. When placing an order and selecting a shipping delivery, the Customer should provide a contact phone number and the exact address to which the order is to be delivered. Providing an incorrect or inaccurate address by the Customer may cause a delay or prevent the delivery of the subject of the order.
    13. In the event of failure to collect the parcel due to the fault of the Customer, the Customer will be obliged to cover the costs of return shipping to the Seller.
    14. Subject to the provisions of the preceding subparagraph, in the case of re-shipment of the Goods commissioned to the Seller at the Customer's request, the Customer shall be obliged to cover the costs of such shipment resulting from his choice of the method of delivery of the Goods in accordance with the provisions of § 6 subparagraph 5 below.
    15. The Seller reserves the right to make changes in the prices of the Goods on an ongoing basis and to carry out and cancel all kinds of promotional campaigns and sales. The entitlement referred to in the previous sentence does not affect orders placed before the change of price, terms of promotional campaigns or sales.

     

    § 5
    Payment methods for the order

    1. The Seller provides the Customer with payments via the electronic payment service: Przelewy24.
    2. If you choose to pay via the electronic payment service, the Customer will be transferred to the website of the relevant service in order to pay for the order. The Customer will receive an e-mail about the receipt of funds by the Seller.
    3. If the Customer chooses payment via the electronic payment service, the Customer is obliged to make the payment within 3 calendar days from the date of placing the order.
    4. In the event of non-payment by the Customer within the deadlines referred to in this paragraph, the Seller may cancel the Customer's order, of which the Customer will be informed within 14 days to the e-mail address provided when placing the order.

       

      § 6
      Cost, methods and time of delivery

      1. When placing an order, the Customer chooses the method of delivery of the Goods from among the methods specified by the Seller.
      2. The Seller reserves that certain methods of delivery may not be available for a specific category and type of Goods, in particular due to their dimensions and weight.
      3. Delivery of the Goods is available on the territory of the Republic of Poland and abroad.
      4. Delivery of the Goods is free of charge in Poland, for orders whose value exceeds PLN 135 (one hundred and thirty-five zlotys).
      5. The order can be delivered according to the Customer's choice:
        1. by courier (DHL, InPost),
        2. to the parcel locker indicated by the Customer (InPost).
      6. The delivery date of the order to the Customer is up to 5 Working days after the payment is credited, unless a different date is specified in the description of the Goods or when placing the order. In the case of ordering Goods with different delivery dates, the delivery date is the longest given date. The Seller together with the ordered Goods provides the Customer with a bill or VAT invoice (depending on the choice made by the Customer). The term of delivery is understood as the date of sending by the Seller the ordered Goods to the address indicated by the Customer.

       

      § 7
      Warranty and guarantee

      1. The goods available in the Store are new, free from physical and legal defects.
      2. If the Goods have a physical or legal defect (warranty), the Seller is liable in accordance with the provisions of the Act of 23 April 1964 – Civil Code, in particular in Article 556 et seq. of the Civil Code. In particular, any provision of this paragraph does not exclude or limit the rights of Customers purchasing Goods as Consumers.
      3. A complaint under the warranty may be submitted:
        1. in writing to the following address: BETHRU spółka z ograniczoną odpowiedzialnością with its registered office in Kleszczów, Sportowa 20, 97-410 Kleszczów, with the note "Complaint",
        2. via e-mail to the following address: info@bethru.com
      4. The Customer has the option of sending photographic documentation of the Goods to the address indicated in subparagraph 3 point a-b above.
      5. In order for the Seller to consider the complaint, the Customer should provide the Seller with the goods or Goods complained about together with the proof of purchase of these Goods (Goods) from the Seller.
      6. All complaints related to the Goods or the implementation of the Sales Agreement may be submitted by the Consumer in any form. However, it is advisable that the complaint should contain, in particular: name and surname, correspondence address, e-mail address (e-mail address) to which the response to the complaint is to be sent, if the Consumer wishes to receive a response to the complaint via e-mail, the date of purchase of the goods, the type of Goods complained about, the exact description of the defect and the date of its finding, the Consumer's request, as well as the preferred way of informing about the method of consideration of the complaint.
      7. Within 14 days from the date of submitting the request containing the complaint by the Customer, the Seller shall respond to the complaint of the Goods or the complaint related to the implementation of the Sales Agreement. The Consumer will be informed about the method of considering the complaint in accordance with the data indicated in the complaint notification.
      8. In the event that the implementation of a justified complaint involves sending the Customer a new Goods or removing non-compliance, the costs of delivery shall be borne by the Seller.
      9. Individual settings of the Customers' computer and monitor causing incorrect or distorted display of information about the Goods (e.g. colors) cannot be the basis for a complaint.
      10. Liability towards the Customer who is an Entrepreneur or Entrepreneur-Consumer under the warranty is excluded.
      11. Goods sold in the Online Store may be covered by the manufacturer's guarantee. In this case, the terms of the manufacturer's – guarantor's guarantee are specified in the guarantee statements, specifying the obligations of the guarantor and the Customer's rights, when the item does not have the properties specified in this statement. Guarantee rights must be exercised in accordance with the conditions on the guarantee card.

       

      § 8
      Right of withdrawal from a distance contract

      1.  In accordance with the Act of 30 May 2014 on consumer rights, a Customer who is a Consumer or an Entrepreneur-Consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for those cases indicated in subparagraph. 12 below.
      2. The period for withdrawal from the contract begins:
        1. for a contract under which the Seller issues the Goods, being obliged to transfer its ownership – from taking possession of the Goods by the Consumer, the Entrepreneur-Consumer or a third party indicated by him other than the carrier, and in the case of a contract that:
          1. includes multiple Goods that are delivered separately, in batches or in parts – from taking possession of the last item, batch or part;
          2. consists in regular delivery of things for a definite period of time - the time limit shall begin to run from taking possession of the first item;
        2. for other contracts – from the date of conclusion of the contract.
      1. The right to withdraw from the Sales Agreement may be exercised by the Consumer or the Entrepreneur-Consumer by sending a statement of withdrawal to the following address: BETHRU spółka z ograniczoną odpowiedzialnością with its registered office in Kleszczów, Sportowa 20, 97-410 Kleszczów, lub to the e-mail address: info@bethru.com Immediately after receiving the statement, the Seller will send the Consumer or Entrepreneur-Consumer confirmation of its receipt by the same way as received the statement from the Consumer or Entrepreneur-Consumer.
      2. The declaration of withdrawal may be submitted on the form, the template of which is attached to the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A Consumer or Entrepreneur-Consumer may use the model form, but it is not mandatory.
      3. In the event of withdrawal from the contract, this contract is considered not concluded. If the Customer who is a Consumer or Entrepreneur-Consumer made a statement of withdrawal from the contract before the Seller accepted his offer, confirming the implementation of the Order, the offer ceases to be binding.
      4. In the event of exercising the right to withdraw from the contract, the Consumer or Entrepreneur-Consumer is obliged to return to the Seller the Goods to which the withdrawal relates. The Informant shall return to the Consumer or the Entrepreneur-Consumer the amount paid by him in accordance with the provisions of the subparagraph 8 and 10 below.
      5. The Consumer or Entrepreneur-Consumer is obliged to bear the direct costs of returning the Goods.
      6. In the event of withdrawal from the contract, the Seller shall immediately, no later than within 14 days from the date of receipt of the statement of withdrawal from the contract or until the goods are received back from the Consumer or Entrepreneur-Consumer, return to him the payments received from him, including the costs of delivery of the goods, with the exception of additional costs resulting from the Consumer or Entrepreneur-Consumer selection of a method of delivery, other than the cheapest usual method of delivery offered by the Seller.
      7. The Goods returned in connection with the withdrawal from the contract, must be complete (together with full equipment and accessories, constituting its integral part) and not used in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Goods. It is recommended to properly secure the returned Goods so as to prevent their damage in transport. The Consumer or Entrepreneur-Consumer is responsible for the reduction in the value of the item resulting from the use of it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the item.
      8. The refund of the payment will be made by the Seller by using the same payment methods as used by the Consumer or Entrepreneur-Consumer, unless the Consumer or Entrepreneur-Consumer has expressly agreed to another method of returning the payment – in any case, the Consumer or Entrepreneur-Consumer will not incur any fees in connection with this return.
      9. The Seller may withhold the refund of payments received from the Consumer or Entrepreneur-Consumer until the Goods are received back or the Consumer or Entrepreneur-Consumer provides proof of returning the Goods, depending on which event occurs earlier.
      10. The right to withdraw from the contract is not entitled to the Consumer and the Entrepreneur-Consumer in the cases listed in Article 38 points 1-13 of the Act on Consumer Rights, i.e.:
        1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the entrepreneur will lose the right to withdraw from the contract;
        2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;
        3. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
        4. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life;
        5. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
        6. in which the subject of the service are things that, after delivery, due to their nature, are inseparably connected with other things;
        7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which can take place only after 30 days and the value of which depends on fluctuations in the market over which the entrepreneur has no control;
        8. in which the Consumer or Entrepreneur-Consumer expressly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the Consumer or Entrepreneur-Consumer, or provides things other than spare parts necessary to perform repair or maintenance, the right to withdraw from the contract is vested in Consumer or Entrepreneur-Consumer in relation to additional services or items;
        9. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery;
        10. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
        11. concluded by public auction;
        12. for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service;
        13. for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the expiry of the withdrawal period and after the entrepreneur informed him about the loss of the right to withdraw from the contract.


      § 9
      Services provided electronically as part of the Website

      1. The Administrator of the website is BETHRU spółka z ograniczoną odpowiedzialnością.
      2. BETHRU sp. z o.o. provides the following services on the Website electronically:
        1. registration and logging in of the Customer to the Online Store,
        2. setting up and maintaining a Customer Account,
        3. searching for Goods using the search engine built into the Website,
        4. adding selected Goods to the "clipboard" and shopping cart,
        5. placing an order,
        6. providing marketing and commercial information by electronic means (after obtaining prior express and free consent from the Customer),
        7. displaying the content of the Website,
        8. contacting BETHRU sp. z o.o. via the contact form.
      3. Services provided electronically are made available on the Website free of charge.
      4. In order to properly use the Website, it is necessary to:
        1. access to a computer or mobile device,
        2. Microsoft Windows XP or higher, Linux, OSX 10.4 or higher,
        3. Internet access,
        4. Internet browsers: Internet Explorer version 11.0, Mozilla Firefox, Chrome,
        5. minimum screen resolution: 1280 x 720 pixels,
        6. cookies enabled.
      5. The Customer may contact in matters related to the services provided on the Website to the following address: info@bethru.com
      6. Individual services provided electronically made available on the Website may be subject to separate regulations.
      7. The contract for the provision of electronic services is concluded at the moment of commencement of the provision by BETHRU sp. z o.o. service made available on the Website:
        1. in the case of a service consisting in displaying the content of the Website – at the moment of entering the Website,
        2. in the case of services for the provision of which registration is required in order to create an Account – after registering or logging in to the Website,
        3. in the case of services provided at the express request of the Customer – at the moment of completing and sending the appropriate form, opinion, comment, etc.
      8. The contract for the provision of electronic services is terminated upon:
        1. leaving the Website by the Customer, or
        2. deactivate the Account, or
        3. resignation from a given service.
      9. The contract for the provision of a service consisting in providing links to services of other entities (e.g. to profiles in social mediasuch as Facebook) is concluded for a definite period of time and is terminated when the button with the icon of a given website is pressed.
      10. The provision of electronic services by BETHRU sp. z o.o. on the Website is indefinite. The Customer may at any time terminate BETHRU sp. z o.o. the contract for the provision of services on the Website by terminating it.
      11. The Customer who wants to terminate the contract for the provision of electronic services made available on the Website must inform BETHRU sp. z o.o. about his decision by means of an unequivocal statement sent by e-mail to the following address: info@bethru.com, which does not violate his right to withdraw from the Agreement on the terms set out in these Regulations. BETHRU sp. z o.o. may verify the veracity of the statement by sending a confirmation request to the e-mail address assigned to the Account. In this case, the contract for the provision of services on the Website is terminated within 14 days from the date of submitting the statement of termination.
      12. The Website together with the services provided electronically is available 7 days a week, 24 hours a day. The functioning of the Website requires cyclical technical monitoring and updates, which may cause temporary and short-term interruptions in the operation of the Website.
      13. BETHRU sp. z o.o. reserves the right to:
        1. modification of the Website, in particular the scope and type of services and functionality,
        2. periodic technical breaks necessary for the modernization, maintenance and development of the Website other than those described in subparagraph 12 above. BETHRU sp. z o.o. informs Customers about these breaks by posting an appropriate message on the Website no later than 24 hours before the planned break. Customers registered on the Website may be additionally informed about planned breaks via e-mail sent by BETHRU sp. z o.o. no later than 24 hours before the planned break, to the e-mail address indicated by the Customer during registration on the Website.
      14. The Regulations are made available by BETHRU sp. z o.o. on the Website free of charge before the conclusion of the contract for the provision of electronic services, as well as at the Customer's request in such a way that allows obtaining, reproducing and recording the content of the Regulations using the ICT system used by the Customer.

      § 10
      Conditional dispute resolution

      1. The Customer who is a Consumer has the opportunity to use out-of-court dispute resolution methods. Proceedings for out-of-court resolution of consumer disputes are conducted in accordance with the principles set out in the Act of 23 September 2016 on out-of-court resolution of consumer disputes. The initiation of proceedings regarding out-of-court settlement of consumer disputes takes place at the request of the Consumer.
      2. Detailed information on the possibility of using out-of-court complaint and redress procedures and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses: http://www.uokik.gov.pl and http://www.rf.gov.pl
      3. A Customer who is a Consumer, wishing to take advantage of the possibility of amicable resolution of disputes regarding online shopping, may submit his complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

         

        § 11
        Disputes

        1. Settlement of disputes arising between the Seller and the Consumer or Entrepreneur-Consumer is submitted to the competent courts in accordance with the provisions of generally applicable Polish law.
        2. Settlement of disputes arising between the Seller and the Entrepreneur shall be submitted to the court competent for the seat of the Seller.

           

          § 12
          Copyright

          1. All content made available on the Online Store website, i.e. photos, logos, descriptions of Goods, software are subject to copyrights of the Seller or entities cooperating with him and are protected under the provisions of the Act of 4 February 1994 on Copyright and Related Rights.
          2. Copying, reproducing, processing and distributing in whole or in part the content referred to above without the written consent of the Seller or other authorized entity is prohibited and constitutes a violation of copyright.

             

            § 13
            Technical Breaks

            1. The Seller reserves that as part of the functioning of the Online Store, there may be short-term technical breaks in order to update the Online Store software.
            2. Information about planned technical breaks and the expected duration of their duration are placed on the Online Store's website.

               

              § 14
              Final provisions

                1. Contracts concluded through the Online Store are concluded in Polish language.
                2. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply.
                3. The Seller respects and cares for the rights and security of the data provided by the Customer. The principles of maintaining the Customer's privacy and protection of his personal data are described in detail in the Privacy Policy available at: https://bethru.com/pl/policies/privacy-policy. The information contained in it indicates what data enabling personal identification of the Seller may threaten.
                4. In matters not covered by the Regulations, the following provisions shall apply:
                  1. Act of 30 May 2014 on consumer rights (Journal of Laws of 2020.287, i.e. of 2020.02.21);
                  2. Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2020.344, i.e. of 2020.03.03);
                  3. Act of 23 April 1964 – Civil Code (Journal of Laws of 2020.1740, i.e. of 2020.10.08).
                5. The Seller reserves the right to change these Regulations for an important reason, which is:
                  1. the need to adapt the Regulations to legal provisions directly affecting these Regulations and resulting in the need to modify the Regulations in order to comply with the law;
                  2. the need to adapt the Regulations to recommendations, orders, rulings, orders, interpretations, guidelines or decisions of competent public authorities;
                  3. expansion or change of the functionality of the Online Store;
                  4. change in the technical conditions for the provision of electronic services;
                  5. the need to remove ambiguities, errors or clerical errors that might occur in the Regulations;
                  6. change of contact details, names, identification numbers, electronic addresses or links contained in the Regulations;
                  7. counteracting abuse;
                  8. improving customer service;
                  9. change in the process of concluding contracts via the Online Store.
                1. The changed Regulations will be made available in the Online Store. The Seller will inform about the change in the regulations by means of a message in the Online Store and by sending registered Customers to the e-mail address assigned to their Customer's Account notification of the change of the Regulations.
                2. The amended Regulations is binding on the registered Customer who does not terminate the contract for the provision of electronic services in the Online Store before the date of entry into force of the amended Regulations. The date of entry into force of the amended Regulations shall be at least 7 days from the date of notification of the change of the Regulations made in accordance with subparagraph 6 above.
                3. Changing Regulations will not affect orders placed prior to such change. As a consequence, the provisions of the Regulations in the version in force on the date of conclusion of the Agreement shall apply to the Sales Agreement concluded between the Seller and the Customer.

                   

                   ...

                   

                  Annex – model statement of withdrawal from the Agreement of Sale

                   

                  WITHDRAWAL FORM

                   

                  Addressee (Seller):

                  BETHRU spółka z ograniczoną odpowiedzialnością

                  ul. Sportowa 20

                  97-410 Kleszczów

                  I hereby inform you about the withdrawal from the contract, the subject of which are:

                  ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

                   

                  Order number: ___________________________________________________

                  Contract date: ___________________________________________________

                  Name: ___________________________________________________

                  Address: ___________________________________________________

                   

                  Please refund the price paid to bank account no:
                  ___________________________________________________

                   

                   

                  Date: _____________________________________________

                   

                                                                                                       

                   

                   

                  ________________________________________

                                                                                                                                                                                                                                                                         Signature